In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. ![]() You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. To request a return authorization, please contact Customer Service here. To obtain warranty service, a return authorization must be requested from our customer service team. Once all of these steps are done, please proceed with pairing your mug and the problem will be fixed. Ember Travel Mug Charging Coaster 2, Wireless Charging for Use with Ember Temperature Control Smart Travel Mug, Black 4.8 out of 5 stars 238 39.99 39. There are many times, having multiple bluetooth connections or previous connection attempts can affect how a new device connects. Click on the Ember Mug information button Click on the settings gear associated to the Ember Mug.ģ. After clicking, your Ember Travel Mug should display the word ‘Reset’ on the display panel. Ember Travel Mug 2+ is easy to clean and is safe to handwash and submersible up to 1. Our smart heated travel mug allows you to set an exact drinking temperature and keeps it there for up to 3 hours, so your coffee is never too hot, or too cold. Using a paper clip, insert one end into the hole and press until you hear a click. Designed to be used on-the-go, the Ember Travel Mug 2+ does more than simply keep your coffee hot. If any previous connection still exists in your bluetooth stack, Ember will be unable to re-connect with your mobile device.ģ. If you need to reset your Ember Travel Mug, you will need to locate the hole at the bottom of your mug. You will need to remove and forget the previous bluetooth connection for any device that may still be connected to the Ember. The “Ember Mug” will still be visible in your bluetooth settings after a reset is performed. After the red light is seen, please release the power button and allow the mug to pulse back to white. To do this, press and hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. ![]() The factory reset will remove all possible corrupt data that is preventing bluetooth connection. Step 2: Perform a Factory Reset on your Ember It weighs approximately 1.1 LBS, or 0. ![]() The top opening of the Ember is 80mm while the base diameter is 70mm. Travel mug: Tech specs - Size, Weight & Capacity The Travel Mug sits at 200mm tall. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity. your Ember Travel Mug has successfully powered OFF. Turn the bluetooth OFF on your mobile device from the bluetooth settings. If your Ember continues to disconnect or is unable to reconnect with your mobile device, there are a few quick steps that can be taken to allow a successful re-pairing and/or re-connection from your mobile device to your Ember Mug.
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